Sales Lead with Keys - UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Sales Leadsare critical to the success of our stores. As a Sales Lead,it’s your job to create the best possible customer experience.

Youstay current in your knowledge of all productions, promotions and marketing initiatives in order toengage with our customers andbestrespondto needs. You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead, you operate as part of dynamic team and you cooperate to achieve business goals.

As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty.

You understand the importance our modeling our Service Training Programandyougreet customers promptly and courteously as they enter the store. Youensure that all customer questions are addressedaccuratelyand responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and modela positive,cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering toadress code.

Youmake yourself personally available to all customers in orderprovideexceptional serviceto both our in-store customers and those who call on the phone.

As a Sales Lead,you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers andmerchandize product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.

You practice safety-consciousness and respond to theft in accordance with our policies. As a Sales Lead,you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

As a Sales Lead,you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers andmerchandize product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.

You practice safety-consciousness and respond to theft in accordance with our policies. As a Sales Lead,you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

Core Competencies

As a successful Sales Lead,you know how to:

• Ensure the highest level of customer service possible,as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

Key Qualifications

• Two (2) years of retail store experience preferred.
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
• Highly motivated team…