Patrol Officer (Full Time

American Dream Security Officer

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including Dream Works Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlooking the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy.

American Dream's immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys"R"Us global flagship, the only standalone location in the U.S, and the world's first and only "candy department store," IT'SUGAR.

To ensure guests, tenants and employees at American Dream have a positive experience by providing unparalleled service related to emergency response, protection of life and property, loss prevention and guest relations.

Primary responsibilities:

• Enforce AD rules and policies, as well as state and local statutes.
• Deter criminal or destructive behavior by maintaining a highly visible patrol presence on AD property; this includes regular patrols of mall common areas, service corridors and parking areas.
• Always provide outstanding guest service. This may include but is not limited to providing directions or assisting in the location of lost persons or vehicles.
• Respond and appropriately deal with life threatening emergencies or incident calls as directed. This may include but is not limited to medical emergencies, arresting combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Utilize quick decision-making skills and sound judgment acting in accordance with AD Security policy and procedure as well as state and local statutes.
• Write detailed and accurate reports as required, including incident, accident or personal injury reports.
• May be assigned to the following areas: vehicle or foot patrol, special events conducting crowd control or VIP protection, or stationary posts monitoring access to restricted areas.
• Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines.
• Requests Police, Fire or EMS services as necessary.
• Conduct periodic safety/fire inspections as assigned, issue parking violation tickets, conduct traffic direction and ensure the overall safety of the immediate work area as well as surrounding areas. Uphold high personal and professional standards as set forth by the AD Security Department.
• Perform various tenant relations activities, including but not limited to assisting in presenting information for tenants on loss prevention, assisting in disorderly incidents, participating in other safety awareness and loss prevention programs, distributing various correspondence and reports from Mall Management, establishing good working relationships with tenants and Mall Staff.
• Monitor safety awareness practices among Mall staff and tenants. Promptly identifies and reports any hazardous conditions according to procedure.
• May be required to work mandatory overtime and short notice special events as necessary.
• Regular, reliable, and consistent attendance.
• Additional duties as assigned.

Required skills, knowledge and abilities:

• Excellent customer relations skills.
• Successful completion of a rigorous 120-hour in-house training program, which includes a combination of physical training and skills training. Failure to complete the training program for any reason will result in termination of employment.
• In addition to handcuffs, pepper spray and tactical baton, officers must carry a conducted electrical weapon (CEW). In order to carry the CEW, officers…