Representative - Players Club

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all company policies and procedures, including fire and safety regulations.
• A high school diploma or GED equivalent is preferred.
• Must possess excellent guest service skills to effectively deal with guests.

• Enthusiastic
  - Shows intense and eager enjoyment and interest
• Team Player
  - Works well as a member of a group

• Ability to Make an Impact
  - Inspired to perform well by the ability to contribute to the success of a project or the organization

High School (required)

• Hospitality (required)

$15.50 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.