Technical Service Support

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Heating, Patterson Kelley is a leading manufacturer of commercial boilers and direct and indirect water heaters. With an over 140 year history, we provide reliable, innovative comfort solutions for hospitals, schools, military bases, and stadiums.

SPX is a diverse team of unique individuals who all make an impact. As a Technical Service Support, you will play a key role in providing technical customer service support for the Patterson-Kelley, LLC and Weil-McLain Boiler and Water Heater Product lines for internal and external customers.

Join us in this innovative journey, where your expertise and passion will drive the advancement of our high-quality products.

While each day brings new opportunities at SPX, your core responsibilities will be:

• Technical Customer Service Support
• Provide boiler and water heater technical support via phone call center and email to internal and external customers
• Assist Field Representatives and Technicians with retrofitting procedures
• Review startup reports and follow up with Field Representatives/Technicians
• Assist customers, representatives, technicians, and internal order entry with selecting correct boiler/water heater parts
• Become the subject matter expert in various areas from Equipment/Component selection, sizing and application, equipment and system troubleshooting, piping system, venting system troubleshooting and installation
• Provide occasional after-hours and weekend support to customers for emergency technical service issues, ensuring timely response and resolution when critical situations arise
• Training:
• Provide training assistance at the Patterson‑Kelley Boiler/Water Heater Technical School
• Deliver various forms of training remote or in person to technicians and representatives
• Field Operations Support:
• Conduct field service trips, including evaluations and repairs, and complete technical service trip reports
• Support field operations by performing boiler and water heater run‑outs
• Return Authorization (RA) Diagnostics & Testing
• Perform RA diagnostics and follow‑up activities
• Conduct RA testing and evaluation; compose detailed technical reports
• Send water samples for composition testing
• Test and evaluate boilers, water heaters, and returned component parts; complete and file technical evaluation reports

We each bring something to the table, and we are looking for someone who has:

• Five years’ related experience or training in HVAC and/or Hydronic systems
• Demonstrated communication and interpersonal skills, enabling the individual to respond professionally and effectively in supporting customer needs
• Basic understanding of product functionality, technical terminology, and diagnostic steps
• Knowledge of Microsoft Office, Word, Excel and Power Point that enables candidates to develop spreadsheets and word documents in a presentable and understandable format for the audience

• 5 years’ experience in HVAC type of job, field, or industry
• Ability to read, analyze, and interpret technical data
• Ability to read and interpret documents such as safety…