IT Technician 1

Description

If you are an IT Support Technician just getting started in your career or looking for an opportunity to grow, Emerson has a role available at their Rosemount Specialty Products location in East Wenatchee, WA. This role reports to the IT Manager and offers the chance to have large impact on the overall business through vital manufacturing support, technical problem-solving, and innovation.

At RSP, we build custom sensors for the harshest environments from deep in the ocean to outer space. We are continually innovating to meet the evolving needs of our customers, and we happen to do this amazing work along the Columbia River in the North Central Cascade Mountains. This area provides many opportunities for hiking, skiing, fishing, mountain biking, river rafting and so much more.

If this sounds like the job and the place for you, come join our great team!

• Install, configure, deploy, and maintain Windows 10/11 on desktop and laptop systems.
• Provide Tier2 and Tier 3 technical support for hardware, software, operating systems, and peripheral devices.
• Deploy operating system images and application packages.
• Troubleshoot complex desktop, application, printing, networking, and authentication issues.
• Administer Microsoft 365 applications, including Outlook, Teams, and Office.
• Active Directory, Azure Active Directory (Microsoft Entra ), Group Policy, and user account management.
• Monitor endpoint health and proactively resolve recurring issues.
• Coordinate hardware lifecycle management including procurement, deployment, refreshes, and asset tracking.
• Collaborate with server, network, cybersecurity, and application teams to resolve cross-functional issues.
• Document technical procedures, knowledge base articles, and standard operating procedures.
• Maintain software inventory and ensure licensing compliance.
• Evaluate and test new hardware, operating systems, and applications before production deployment.
• Support conference room technology, docking stations, monitors, and audiovisual equipment.
• Participate in on-call support and after-hours maintenance as required.

You anticipate the impact of emerging technologies and make adjustments. You gain insight into your customer needs and build relationships while taking on new opportunities and tough challenges with enthusiasm. You communicate a clear understanding of the unique needs of the different people you are serving, and you rebound from setbacks and adversity when facing difficult situations.

• Zero to one year of applicable experience
• Associate Degree in Computer Science or related IT

• Experience with Microsoft 365 applications
• Experience in a corporate IT environment
• Experience supporting end users
• Bilingual in English and Spanish

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k) with match, Profit-sharing, tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple: we pay a competitive hourly rate, within the local market in which we operate, and reward performance during our annual merit review process. The hourly range for this role is $26.88 - $30.18
per hour, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.