Customer Service Representative

Overview

About Us
IAA Holdings, LLC (IAA) is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. IAA leverages technology and innovation to facilitate the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base located in over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Buyers access multiple digital bidding and buying channels, vehicle merchandising, and evaluation services to enhance the purchasing experience. IAA offers sellers a comprehensive suite of services to maximize vehicle value, reduce administrative costs, shorten selling cycle time, and deliver strong economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees may enroll in the company’s 401k plan, with RB Global matching 100% for the first 4% contributed. Employees receive 15 days of PTO each year.

About The Team
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction, from equipment inspectors and yard managers to operators, administrative staff, and customer service representatives.

Job Description
Here at IAA, excellent customer service is at our core. Our Customer Service Representatives play a meaningful role in the operation of our branches and service centers. They embody our values by providing an outstanding customer experience both in person and through various communication channels to support branch growth.

What Do IAA Customer Service Reps Do?

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

What are the Requirements?

• Ability to communicate comfortably with customers
• A phenomenal teammate, willing to assist peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance
• Open to learning automobile titling as part of development

• A high school diploma is preferred, but equivalent work experience is acceptable
• 0-2 years’ previous work experience

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.