Customer Account Coordinator

Customer Account Coordinator

Full Time

East Windsor, CT, US

Salary Range: $25.00 To $28.00 Hourly

• Process customer orders & quotes and sales support requests accurately and promptly.
• Assist with sample ordering and coordination of customer sample requests.
• Prepare and ship product samples to customers and sales representatives.
• Support assigned customer accounts with routine administrative tasks.
• Assist with creating, updating, and distributing customer price pages and sales-related documents.
• Update customer information, activities, and follow-up items within Salesforce and other company systems.
• Retrieve, organize, and maintain proof-of-delivery (POD) and customer documentation.
• Sserve as backup support for customer claims, returns, and related documentation.
• Coordinate information between sales, warehouse, and operations teams.
• Respond to routine customer inquiries and direct more complex issues to the appropriate team member.
• Answer and route incoming telephone calls professionally.
• Maintain accurate electronic and physical records.
• Support special projects and perform other duties as assigned.

• Organization & Attention to Detail Maintains accurate records and completes tasks with a high degree of accuracy.
• Effectively manages multiple priorities and deadlines.
• Follows established processes and procedures consistently.
• Communication Skills Professional verbal and written communication skills.
• Comfortable interacting with customers, sales representatives, and internal teams. Actively listens and seeks clarification when needed.
• Customer Service Orientation Demonstrates a positive, helpful, and professional approach. Responds to customer requests in a timely and courteous manner. Focuses on providing excellent customer service and support.
• Technology & Data Entry Basic proficiency with Microsoft Outlook, Word, and Excel. Ability to learn and navigate CRM, ERP, and other business systems. Strong data entry skills with attention to accuracy.
• Problem-Solving & Initiative Identifies issues and appropriately escalates concerns. Demonstrates curiosity and willingness to learn. Takes ownership of assigned responsibilities and follows through on commitments.
• Teamwork & Collaboration Works effectively with individuals across multiple departments. Supports team goals and contributes to a positive work environment. Adaptable to changing priorities and business needs.
• Professionalism & Reliability Demonstrates dependable attendance and accountability. Maintains confidentiality of company and customer information. Displays a positive attitude and commitment to professional growth.

• High school diploma or equivalent required.
• 2+ years of experience in customer service, administrative support, sales support, or operations support roles.
• Exposure to office-based business environments.

• Strong customer service skills with professional phone and email etiquette.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication and problem-solving skills.
• Self-starter with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office applications.

• Experience supporting sales, customer service, or operations teams.
• Experience using CRM systems such as Salesforce.
• Experience with ERP systems, EDI order processing, customer claims, or returns.
• Experience coordinating customer samples, pricing, or account documentation.

• Ability to sit or stand for extended periods in an office environment.
• Ability to lift and prepare small packages and product samples as…