Guest Relations Manager

The Grand Hotel in Eastbourne are recruiting for a

to join our friendly team

To act as front-line person between our Guests and Front Desk for all guests'expectations and to be part of a warm, caring and professional team member working closely alongside with Reception, Concierge and Reservations. The role does require to carry out Duty Management shifts.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

• A background in dealing with customer service.
• Has a proactive interest in genuine hospitality, be confident, discreet and positive.
• Act as the liason between Concierge and Reception, ensuring smooth running of guests expectations.
• Good command of English, be an excellent communicator
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.

• Previous experience within hospitality
• Ability to make sound decisions independently and remain calm under pressure
• Experience supervising and coordinating teams across multiple departments
• Excellent written and verbal communication skills
• Attention to details
• Knowledge of hotel operations