Duty Manager

Job in Eastbourne, East Sussex, BN21, England, UK

Listing for: Elite Hotels (Rotherwick) Ltd.

Full Time position
Listed on 2026-10-17

Job specializations:

Hospitality / Hotel / Catering
Hotel Management, Event Management & Planning

Salary/Wage Range or Industry Benchmark: 26000 - 34000 GBP Yearly GBP 26000.00 34000.00 YEAR

The Grand Hotel in Eastbourne are recruiting for a

Duty Manager - Full Time

to join our friendly team

Live in accommodation available

Overview:

To act as the front-line person for all guest expectations, ensuring a consistently high level of service and guest satisfaction. To be part of a warm, caring, and professional team, working closely alongside all departments while overseeing the smooth day-to-day operation of the hotel.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

Key Responsibilities

Deliver exceptional guest service and resolve guest concerns professionally and efficiently

Represent the hotel and Elite group with utmost professionalism

Ensure health & safety, fire and security procedures are adhered to at all times

Act as the senior manager on duty, overseeing hotel operations across all departments

Conduct shift briefings and ensure effective inter-departmental communication

To be fully conversant with business demands, supporting departments during peak demand periods

Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate

Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times

Person Specification

Previous experience within hospitality
Good verbal and written communication skills
Ability to handle guest complaints and solve issues professionaly
Good understanding of Health & Safety procedures and responsibilities
Able to work with both colleagues and independently
Willingness to be hands on and support all departments when required
Attention to details