Store & Office Coordinator

Job Title: Store & Office Coordinator
Position info: 15 hrs/week, hourly, non-exempt
Starting Salary Range: $20-22/hr ($14,820-$16,380 annually) depending on experience
Benefits: Eligible for 48 hours of sick pay annually
Location: CDSS office in Easthampton, MA
Schedule: Minimum of 3 days per week in-office, flexible beyond that
Reports to: Director of Technology
Start Date: July 6, 2026 (flexible)

The Country Dance & Song Society (CDSS) is seeking a highly organized person with excellent communication skills to be our Store & Office Coordinator (SOC). The SOC is an important part of CDSS operations, coordinating and administering product sales and providing crucial in-office support for our team of geographically-dispersed employees.

• Process all store orders, including shipping, returns, and customer service inquiries.
• Develop expertise in both CDSS inventory and traditional dance, music, and song resources in general.
• Manage all data related to product sales.
• Curate our inventory of products, including product review, ordering, and vendor correspondence and payment.
• Coordinate equipment rentals (minimal).
• Maintain the CDSS Store’s online storefront, writing product descriptions and working with our Operations Team to improve the customer experience.
• Coordinate remote sales and consignments, training and supporting volunteers and contracted summer staff to facilitate smooth product sales at festivals (currently one) and CDSS events (currently summer camps).
• Work with Marketing & Communications Manager to develop promotional content.

• Maintain and pilot new product listings for our print-on-demand promotional merchandise store.
• Collaborate with Marketing & Communications Manager to source new artwork and bring in new product options.
• Liaise with third party platforms to provide customer service for print-on-demand orders.

• Coordinate with Marketing & Communications Manager to maintain inventory of CDSS promotional materials; conduct weekly mailings to staff, board, ambassadors, affiliates, and grant recipients, as needed.
• Receive, sort, and scan incoming mail at least 3 days per week, ensuring that checks, letters, and correspondence addressed to remote co-workers are made available to them promptly.
• Cover various small tasks that require an in-office presence, such as meeting service providers, collecting deliveries, and locating documents or items for remote co-workers.
• Generally maintain office, including restocking office supplies, reporting maintenance needs, and generally maintaining a clean office environment (light load).
• Other tasks as required.

• Well-organized
• Self-motivated and able to move work forward independently
• Clear, proactive, and professional communication habits, both internally and externally
• Demonstrated success working on teams
• Comfortable working with and learning new technology
• Knowledge of and personal experience with the dance, music, and song traditions represented in the store (preferred)
• Microsoft Office Suite
• Google Docs
• Zoom or other web meeting platform
• Salesforce or other CRM (a plus)
• Etsy or similar online storefront (a plus)

• In-office presence at least 3 days/week
• Able to set and adhere to regularly-scheduled work hours
• Flexibility to work extended or different hours on occasion (rare)

CDSS is an equal opportunity employer.