Receptionist, Administrative​/Clerical

Job Description

Join the enthusiastic team at Finck Perras Insurance Agency Inc as a Receptionist in our Easthampton, Massachusetts office. We are a dedicated insurance agency that values community ties and customer satisfaction. As our front-line ambassador, you will be the first point of contact for clients, setting the tone for their experience with us. Your role is pivotal in ensuring seamless office operations and delivering an outstanding customer service experience.

With no remote work option, this position provides an engaging and lively in-office environment enriched by direct interpersonal interactions. We pride ourselves on maintaining a positive and inviting workplace atmosphere, where each team member’s contribution is valued and recognized. If you have a friendly personality, exceptional organizational skills, and a passion for providing high-quality service, we invite you to become a vital part of our team at Finck Perras Insurance Agency Inc!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

• Client Interaction:
  Greet and assist clients as they enter the agency, ensuring they feel welcomed and valued.
• Call Management:
  Answer incoming calls promptly and direct them to the appropriate departments with professionalism and courtesy.
• Information Dissemination:
  Provide accurate information regarding services and company policies to clients and inquiries.
• Administrative Support:
  Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Customer Satisfaction:
  Ensure high standards of customer service are consistently maintained, addressing client concerns efficiently.
• Office Coordination:
  Support the office in maintaining an organized and efficient workflow, contributing to a harmonious work environment.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Previous experience in customer service or as a receptionist is advantageous.
• Communication:
  Excellent verbal communication and active listening skills.
• Organizational
  
  Skills:
  
  Strong ability to manage multiple tasks efficiently.
• Customer Service: A patient and friendly demeanor, with the ability to interact positively with a diverse client base.
• Technical
  
  Skills:
  
  Basic proficiency in using office equipment such as telephones, printers, and computers.
• Adaptability:
  Ability to quickly learn and adapt to new software systems used by the agency.
• Professional Attitude: A courteous and professional manner, with a focus on providing outstanding service.