Teller, Customer Service​/HelpDesk

Job Overview

Teller – Regular Full‑Time – Easthampton Office, Easthampton, MA, US.

Requisition .
Salary Range: $19.00 to $22.50 per hour.

Compensation For This Position Is Commensurate With Experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

• Perform any functions necessary within the scope of authority and expertise to provide the highest levels of customer service and responsiveness.
• Provide superior service quality, ensuring excellence in customer service and maintaining service standards.
• Act as a resource to identify customer servicing issues so that a resolution can occur and the customer’s relationship is retained.
• Respond to customer requests, problems, and/or complaints, and ensure proper hand‑off to the appropriate person to assist.
• Develop and maintain a working knowledge of our bank products and services and recognize a customer’s potential product/service need.
• Recognize opportunities to suggest/cross‑sell other bank services to customers.
• Perform a variety of transaction operations including deposits, withdrawals, payments, cash, checks, and credit card advances.
• Participate in individual, team, and bank goals as set by the branch manager.
• Adhere to internal controls, policies regarding audit, dual control, security, regulatory compliance, cash limits, and robbery procedures that protect the bank, employees, and customers.
• Ensure BSA procedures are properly followed.
• Answer phone and in‑person account inquiries; account for all money in the individual cash drawer and balance transactions daily.
• Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.
• Adhere to branch security procedures detailed in the HFG security manual and maintain a constant state of alertness and safe manner.

• High school diploma or GED required.
• Cash handling experience.

• Computer skills: knowledge of Microsoft products.
• Customer service experience is a plus.
• Fluency in a second language is a plus.
• Knowledge of banking products and cross‑selling capabilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are the representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with [incomplete statement].