Part-Time Retail Sales Associate

Schedule Requirements:
Evening and weekend availability.

Compensation: $17.50 an hour.

Note:

This is a hybrid role including conducting deliveries. This requires a valid MA driver's license and a clear driving record with no major major violations within the last 7 years. Address: 118 Conz St, Northampton, MA 01060.

Everyone is welcome here. Each of us is unique, and that is what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there is power in bringing people with different points of view and life experiences together. That is why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there is no limit to what we can achieve.

As a Retail Sales Associate
, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

• Utilize upselling and cross‑selling techniques to increase sales
• Meet or exceed individual and team sales targets
• Stay informed about current promotions sales, and programs and sales to inform customers effectively

• Greet and assist customers, ensuring a positive shopping experience
• Provide detailed product information and recommendations
• Handle customer inquiries, complaints, and returns professionally
• Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
• Package pre‑orders efficiently and accurately for reserve ahead pickups
• Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
• Deliver products to customers in the store or via home delivery

• Operate POS and any auxiliary sales systems and handle sales transactions accurately
• Maintain a clean, organized, and well‑stocked sales floor
• Assist with inventory management, including receiving and stocking merchandise
• Set up and dismantle promotional displays and visual merchandising
• Follow all state regulations pertaining to certified Cannabis retailers
• Other duties as assigned

• Maintain accurate records of sales and customer interactions
• Ensure compliance with HIPAA and other regulatory requirements
• Follow loss prevention guidelines and monitor for suspicious activity

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government‑Issued Photo  (Industry Requirement)
• Flexible schedule, including evenings, weekends, and holidays
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly

• Experience in the Cannabis industry
• Familiarity with inventory management systems
• Ability to speak another language to assist guests

• Class D Driver’s License (Massachusetts) / Class E Driver’s License (Florida)

• Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
• Two or more other moving violations and one at‑fault accident in the last three years
• Two or more fault accidents in the last three years with no moving violations
• No more than 3 moving violations or chargeable accidents in the past

• Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to…