Concierge​/Security

Overview

Concierge / Security Per diem 2nd shift – Part-Time On-site, Easthampton, MA 01027, USA. This role supports resident services, security, and emergency response. The concierge is often the first point of contact for residents, families, and guests, and requires strong organizational skills, a professional and courteous demeanor, and the ability to remain calm and reliable under pressure and in emergency situations.

This is a part-time non-exempt position, 16 hours per week.

• Regular work schedule: two (2) 4pm–12am shifts per week, with the ability to cover 12am–8am shifts as needed.
• Non-exempt hourly position
• Pay: $18/hour
• Participation in a 403B retirement plan
• Massachusetts Sick Time
• As needed, holidays and weekends may be part of scheduled shifts; ability to work additional shifts to cover vacations and call-outs

• Monitor alarms and respond to personal pendant alerts, pull cord alerts, and fire alarms
• Greet and direct residents and visitors
• Answer and direct incoming calls
• Monitor the main entrance and register guests
• Conduct internal security sweeps of the building on a regular basis
• Responsible for implementation of evacuation procedures
• Support administrative functions such as room reservations, mailing brochures, maintaining security, paging and telecommunications systems, drafting letters and reports as requested
• Assist residents and staff with clerical needs as requested
• Lathrop Community’s concierge desk is staffed 24 hours a day; on day, evening, and overnight shifts

• Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well