Customer Service Representative

Essential Functions

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• MUST have strong attention to detail.
• MUST have strong problem‑solving skills.
• MUST be able to multi‑task.
• MUST have strong written and verbal communication skills.
• Review the MRP system to ensure customer order due dates align with required delivery dates.
• Verify customer purchase orders against internal work orders to ensure compliance with process requirements and that all processes have been flowed down correctly.
• Provide continuous updates to customers on the status of their orders within the allotted 4‑hour time frame.
• Communicate with customers on any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production on obtaining ECDs for orders.
• Prepare orders in ship‑out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.
• Communication (oral):
  Ability to communicate effectively with others using the spoken word.
• Communication (written):
  Ability to communicate in writing clearly and concisely.
• Conflict Resolution:
  Ability to deal with others in an antagonistic situation.
• Customer‑oriented:
  Ability to take care of the customers’ needs while following company procedures.
• Reliability:
  Dependent and trustworthy.
• Organized:
  Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management:
  Ability to utilize available time to organize and complete work within given deadlines.
• Self‑Motivated:
  Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.