Home Care Administrative Assistant

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development

United Nursing Solutions, Inc. is seeking a dependable, organized, and detail-oriented Administrative Operations Assistant to provide direct support to the Director of Operations and assist with the day-to-day administrative operations of our home healthcare agency.

This is a full-time, in-office position for someone who is comfortable managing multiple responsibilities, communicating with employees and participants, maintaining accurate documentation, and helping keep daily office operations organized and running efficiently.

• Provide direct administrative support to the Director of Operations.
• Answer incoming telephone calls, take accurate messages, respond to routine inquiries, and direct calls appropriately.
• Assist with caregiver scheduling, schedule changes, call-outs, and staffing communications.
• Maintain organized and accurate employee and participant records.
• Assist with new-hire paperwork, onboarding documentation, employee files, and routine HR administrative functions.
• Assist with participant intake paperwork, referrals, and required documentation.
• Perform data entry and maintain accurate electronic and paper records.
• Assist with reviewing employee timekeeping records and gathering documentation needed for payroll processing.
• Assist employees with routine scheduling, timekeeping, and administrative questions.
• Communicate professionally with participants, caregivers, families, support professionals, and other healthcare/community partners.
• Monitor and organize incoming emails, faxes, forms, and other office correspondence.
• Maintain confidentiality of participant and employee information.
• Assist with filing, scanning, copying, document preparation, spreadsheets, and general office organization.
• Follow established agency policies, procedures, and documentation requirements.
• Perform additional administrative and operational duties as assigned.

• Previous administrative, office, clerical, or customer-service experience required.
• Healthcare, home healthcare, medical office, or similar experience is preferred but not required.
• Strong computer skills and proficiency with Microsoft Word, Excel, and Outlook.
• Ability and willingness to learn agency-specific software, scheduling, timekeeping, payroll, and electronic documentation systems.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle confidential employee and participant information appropriately.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced office environment.
• Dependable attendance and punctuality are essential.
• Professional and respectful communication when working with employees, participants, families, and outside professionals.

Experience with home healthcare scheduling, EVV/timekeeping systems, payroll systems, Medicaid-related documentation, or similar healthcare administrative software is a plus;
training on agency-specific systems will be provided.

United Nursing Solutions, Inc. is a Maryland home healthcare provider serving individuals and families in Easton and surrounding communities. Our agency is committed to providing dependable, person-centered services while supporting the caregivers and professionals who make those services possible.

We are seeking an Administrative Operations Assistant who understands that organization, accuracy, communication, confidentiality, and follow-through are essential to successful home healthcare operations.