Patient Concierge & Sterilization Technician

Patient Concierge / Sterilization Technician

Company: Bay Endodontics

Location: 29466 Pintail Drive Suite 16, Easton, MD 21601

Website:

Job Type: Full-Time | Non-Exempt

Pay Range: Competitive salary

At Bay Endo and our affiliated practices, we’re committed to creating a welcoming, compassionate environment for both our patients and our team. Our core values—integrity, respect, passion, community, selflessness, adaptability, and continuous learning—guide everything we do. We’re looking for a friendly and detail-oriented Patient Concierge / Sterilization Technician to join our growing team! This unique hybrid position combines front office excellence with hands‑on clinical support to ensure every patient receives the best care possible.

• Greet patients and serve as the welcoming face of our practice.
• Schedule and confirm appointments accurately in Open Dental.
• Verify insurance coverage, process claims, and post payments.
• Communicate effectively with patients and providers via phone, email, and in person.
• Provide information about procedures, paperwork, and financing options.
• Maintain confidentiality and comply with all HIPAA regulations.
• Support a positive patient experience through empathy and professionalism.

• Sterilize instruments and prepare procedure trays for treatment.
• Operate and maintain sterilization equipment (autoclave, ultrasonic cleaner, etc.).
• Clean, organize, and restock treatment rooms and supplies.
• Assist dental assistants and the Endodontist as needed.
• Maintain a clean, safe, and efficient work environment.

• Exceptional customer service and communication skills.
• Friendly, professional demeanor with a team-first attitude.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Willingness to learn and grow within the dental field.
• Experience in a dental or medical office preferred but not required.
• Proficiency with Microsoft Office;
  Open Dental experience a plus.
• High school diploma or equivalent required;
  Associate’s degree preferred.

• Supportive, team-oriented work environment.
• Opportunities for professional growth and cross‑training.
• Meaningful work that helps patients feel cared for and valued.
• Competitive compensation and benefits package.

• We offer a comprehensive benefits package:
• 401(k) with a 4% company matching
• Company-sponsored healthcare coverage including Medical, Dental, and vision insurance
• Health Savings Account (HSA)
• Paid time off
• Company paid life insurance
• Short-Term and Long-Term Disability Insurance

If you’re passionate about patient care and eager to learn, we want to meet you! Apply now by sending your resume to  or apply directly on our website  and become part of the Bay Endo family — where excellence and compassion meet every day.