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Member Experience Supervisor
Job in
Easton, Talbot County, Maryland, 21601, USA
Listed on 2026-02-24
Listing for:
BJ's Wholesale Club
Full Time
position Listed on 2026-02-24
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
BJ's Wholesale Club - Up to $25.63/hour - - Responsibilities:
Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions:
Focus on membership performance, frontline service, Voice of the Member (VOM), and club promotions to drive a positive member experience and business results.;
Develop and manage high-performing teams:
Lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors.;
Ensure proper staffing and processes:
Ensure the right people and operational processes are consistently in place to support excellent member service and execution.;
Maintain strong knowledge of policies and procedures:
Maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams.;
Drive membership growth and retention:
Execute acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs.
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