PT Customer Service Representative

Position Overview

Part‑Time:
Starting at $15 per hour.

Hourly increases at 180 days, 1 year and every 6 months after the first year based on anniversary date.

We are looking for a Saturday Opener (6:45 AM – 1:45 PM).

At National Fitness Partners, we don’t just work in fitness—we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a judgement‑free fitness experience.

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Growth opportunities – over 90% of our management team started as entry‑level team members.
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months after the first year based on anniversary date.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members.
• Provide a clean, sanitized, and safe club environment.