Gift Entry Specialist

This position will be responsible for the day-to-day gift processing, constituent demographic data updates, and reporting, ensuring timely and accurate data entry, gift processing, acknowledgement, and reporting.

• Primarily responsible for entering charitable gift data for the College into the Advancement database system.
• Oversees aspects of the matching gift processing, including gift entry and donation confirmation, as well as usernames & passwords for matching gift companies' confirmations.
• Interacts with the Controller's Office to ensure proper gift processing.
• Prepares gift acknowledgement/receipt correspondence. Prepares and generates all donor thank-you letters & tax acknowledgments daily.
• Tracks and processes In Memory Of and In Honor Of acknowledgements and reporting.
• Scans gift materials into the Advancement database system using document imaging functionality.
• Enters and maintains constituent information and makes necessary updates in the Advancement database to ensure data accuracy and integrity.
• Respond courteously and professionally to donor inquiries via phone or email.
• Supports reporting processes for mailings, events, and donor giving for internal and community partners' use.
• Maintains the Development Office Retention schedule and follows established retention plans.
• Aids in data projects and performs related duties as assigned by the Director of Advancement Operations.
• Other duties as assigned.

Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to two years' related experience and/or training; or equivalent of education and experience.

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Able to read and interpret written information.

• Document Preparation
  - Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, and web browsers.
• Data Entry
  - Experience with Banner/Raiser's Edge preferred; matching gift companies, 3rd Party companies like Benevity,NPO, Front Door, etc.

• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs. Responds to requests for service and assistance;
  Meets commitments.
• Discretion
  - Maintains confidentiality;
  Listens to others without interrupting.
• Professionalism
  - Tactfully approaches others;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Adaptability
  - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events. Well-organized and flexible with the ability to work independently in a fast-paced environment.

• Organizational Support
  - Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports the organization's goals and values;
  Ability to multitask and independently prioritize competing tasks and deadlines.
• Attendance/Punctuality
  - Is consistently at work and on time.
• Dependability
  - Follows instructions, responds to management direction.