Clerical Specialist - District Attorney Receptionist

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the

Minimum Requirements for this position as noted in the

Job Description . We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the

Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman or .

Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

GENERAL PURPOSE

The Clerical Specialist/Receptionist - District Attorney's Office position is a customer facing receptionist position where approximately 75% of the role involves answering and managing incoming phone calls. The individual in this role will also perform other clerical duties as assigned to assist with workload.

SUPERVISION RECEIVED

This position reports directly to the Office Supervisor.

SUPERVISION EXERCISED

This position is not responsible for the supervision of other employees.

ESSENTIAL DUTIES OF THE POSITION

Answers telephone calls and receives visitors to office. Provides exceptional customer service by effectively communicating with visitors by telephone, email, or in person. Adequately resolves visitors' issues, or directs visitors to appropriate staff able to provide assistance.

Assumes responsibility for all functions associated with the area of specialization.

Establishes and maintains files in alphabetic, chronological, numerical, or other basis. Retrieves requested materials from files. Signs, date-stamps, or otherwise identifies and/or controls files.

Assembles and makes sufficient copies of Court records, agendas, case files, and other required documents. Prepares and mails large quantity/mass mailings. Distributes to all required recipients in a timely manner. Scans, emails, and mails documents efficiently.

Composes correspondence using Microsoft Office and Outlook, or any other necessary applications.

Processes all faxed and mailed correspondence received in the department. Sorts and distributes to appropriate parties.

Assists in the training of other clerical staff as necessary. Participates in cross training as necessary in order to develop areas of specialization.

Acts as a back-up for other clerical staff in the office as necessary. Provides coverage in these areas due to absences, vacancies, or as assigned by the Office Supervisor.

* An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE - Completion of a high school, or general equivalency, diploma; AND

At least three (3) years of full-time professional clerical work experience in an administrative, professional, governmental, or judicial setting.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse clientele.

Skill in gathering information from and providing answers to visitors, callers, representatives from other offices, and the general public.

Excellent verbal communication skills with an ability to remain calm and professional and stressful situations.

Ability to establish and maintain effective working relationships with employees, supervisors and managers, residents, other agencies,…