Overnight Closer

Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• More than 85% of your time will be spent on cleaning the club and equipment.
• Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications/Requirements:

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Previous Overnight work experience preferred.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50-100 lbs.
• Will occasionally encounter toxic chemicals during shift.
• $14/hr + Free Black Card Membership

Compensation: $14.00 per hour

Work Hours:

• Monday 10 pm to Tuesday 6 am
• Tuesday 10 pm to Wednesday 6 am
• Wednesday 10 pm to Thursday 6 am
• Thursday 10 pm to Friday 6 am
• Friday Off
• Saturday or Sunday Required