Trade-In Event Assistant Easton PA

About this Role

Join Sideline Swap as a Trade-In Event Assistant and help to power the circular economy of sports!

In this role, you will have the ability to impact many aspects of Sideline Swap's Trade-In Events, where customers can trade-in their old sports gear in return for store credit. As a Sideline Swap Trade-In Assistant, you'll receive experience in the following areas: event management, customer service, account management, sales & marketing, and retail analytics.

Requirements include (but not limited to):

• Assist in the setup, execution, and breakdown of Sideline Swap Trade-In events at partner retail locations
• Photograph items to capture key details for the purpose of e-commerce
• Serve as the face of Sideline Swap at Trade-In events and help to deliver the best customer experience possible
• Evaluate sporting goods using our value guide and trade-in technology
• Learn inventory management system to ensure proper distribution of items at events
• Other duties as they arise

Competencies for this role

• Highly accountable. Can be counted on to show up on time, be prepared and ready to work hard. Acts like an owner, and has a basic understanding of financial metrics so that you can use data to drive future business decisions.
• Delivers great customer experiences. Takes pride in going above and beyond to delight customers. Enjoys interacting in-person with customers, building relationships with partners, and motivating part-time staff.
• Entrepreneurial hustlers. Naturally curious, eager to learn, comfortable thinking on your feet, and approaches all scenarios as a problem-solver. Must operate well under pressure, and be comfortable in fast-paced environments.

Company Competencies

• Excellence. Passion for the craft. Holds a high standard for themselves and those around them.
• Entrepreneurial. Creative problem solver who constantly seeks ways to innovate/improve on the status quo. Self-starter who can prioritize effectively. Willing to take risks and fail. Intellectually curious about everything they do.
• Trust. Willing to trust their teammates to do their jobs well. Attempts to see problems from opposing perspectives.
• Communication. Has strong opinions, loosely held. Effectively communicates opinions. Honest - doesn't beat around the bush when delivering critical feedback and can explain why that feedback is appropriate.
• Coachable. Willing to be pushed outside their comfort zone. Constantly seeks feedback and takes that feedback well. Always looks for ways to improve based on feedback.

Qualifications

• Demonstrated leadership characteristics (team captains, project management, etc)
• Strong communication and organizational skills.
• Preferred (but not required): retail experience, customer service experience, or event coordination
• Valid driver's license
• Available to work on weekends
• An interest or background in sports is preferred

About Sideline Swap

Sideline Swap connects athletes so they can buy, sell, and learn about new and used sports gear. We were founded by former college athletes who realized how difficult it was to find high-quality used sports gear online. Since launching the marketplace, hundreds of thousands of athletes have joined our community and contributed to our mission of making sports more affordable.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

This role requires taking clear, detailed photos of sports equipment that will be sold online. How would you make sure your photos are consistent and high quality throughout a busy event?

Trade-in events can get busy quickly. How would you stay organized while checking in customers and processing items at the same time?

If you noticed something was missing in a listing (wrong size, unclear brand, incomplete information), what would you do?