Telecommunicator; Dispatch

Position: Telecommunicator (911 Dispatch)
Salary : $44,047.00 Annually
Location : Nazareth, PA
Job Type: Full time
Job Number: 2026-TCE
Department: Administration
Division: Emergency Management Services
Opening Date: 12/31/2025

Application Requirements
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the

Minimum Requirements for this position as noted in the

Job Description . We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the

Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.
For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman or .
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.
There is a Written Exam for this position. Candidates will be notified via email to schedule their testing session; they will be allowed up to two (2) hours to complete the exam.
The Criti Call Public Safety Dispatcher/Calltaker Pre-Employment test is a computerized test that consists of ten (10) modules, including:

Telecommunicator Personality Test

Keyboarding (25 WPM Requirement)

Reading Comprehension

Decision Making

Data Entry

Data Entry (Audio)

Call Summarization

Cross Referencing

Character Comparison Prioritization
Practice Keyboarding and Data Entry Tests
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.
For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst, at (Use the "Apply for this Job" box below). or .
Job Description

GENERAL PURPOSEThe Telecommunicator position serves as the emergency call-taker/dispatcher for emergency and non-emergency requests on E-911 trunked lines, administrative lines, and radio infrastructure at the Northampton County Public Safety Answering Point (PSAP). Work includes dispatching of calls to the appropriate discipline, i.e. police, fire, Emergency Medical Service (EMS), municipal, in compliance with Center Standard Operating Procedures (SOP's), as well as the operation of the Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) system as needed.

The 911 Center is a 24/7/365 operation. An applicant eligible for this position MUST be available to work all shifts including nights, holidays, and weekends.

SUPERVISION RECEIVEDThis position reports directly to the Dispatch Shift Supervisor.

SUPERVISION EXERCISEDThis position is not responsible for the supervision of other employees or functions.

ESSENTIAL DUTIES OF THE POSITIONReceives emergency and non-emergency calls from the public, as well as public service providers, for public safety services. Accepts calls routed to the 911 Center via both current and future media methods such as, but not limited to, Text-to-911, Video, Text Telephone or Telecommunications Device for the Deaf (TTY).

Effectively manages each call per established guidelines, policies, and training. Requests information from callers to gather critical information, such as personal information, location, and the nature of the call. Records information, assesses the need for emergency services, determines appropriate response(s) required, and evaluates the relative priority of each response. Dispatches the appropriate response unit(s).

Provides and relays necessary…