AVP, Program Governance — BSA​/AML & Sanctions Operations

AVP, Program Governance — BSA/AML & Sanctions Operations

Remote

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our HUMBLEHUNGRYSMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

The Assistant Vice President (AVP), Program Governance provides centralized governance, vendor and outsourced-review oversight, and operational reporting for Pathward's BSA/AML & Sanctions Operations. Reporting directly to the SVP, BSA/AML Deputy Officer, the AVP owns the relationship with vendors and outsourced review providers, consolidates and maintains the vertical's KRIs, KPIs and backlog reporting, and translates operational metrics into decision-grade executive and regulatory deliverables.

The AVP also owns the governance framework for assessing and escalating risk arising from breaches or emerging breaches to established KPIs and service levels, ensuring leadership has early, accurate visibility into performance and control health across Alerts, Cases, Quality Control, Complex Investigations, Sanctions and Merchant Acquiring.

• Vendor & Outsourced Review Relationship Management
• Serve as the primary relationship owner for vendors and outsourced/managed-service review providers supporting BSA/AML & Sanctions Operations (domestic and international).
• Own engagement governance — statements of work, service level agreements, KPIs, milestone acceptance, change control and escalation — in partnership with Vendor Management, Third-Party Risk, Legal and Information Security.
• Oversee onboarding, least-privilege system access and offboarding for outsourced resources; ensure data-handling, residency and confidentiality controls are met.
• Provide oversight of outsourced review quality and throughput, ensuring deliverables meet Pathward procedures and regulatory expectations before reliance; maintain examiner-ready evidence of third-party oversight.
• BSA/AML & Sanctions Operations Reporting — KRIs, KPIs & Backlogs
• Own the consolidated operational reporting for the vertical, bringing together all KRIs, KPIs, production, throughput and backlog/inventory metrics into a single source of truth.
• Maintain and publish recurring KPI/KRI and backlog reporting packages for leadership, committees and regulators, with consistent definitions across teams.
• Deliverables & Business Management
• Own a single deliverables calendar for the vertical — regulatory responses, MRA workstream reporting, board and committee materials, offsite packs and resource models.
• Manage intake, prioritization, quality control and on-time delivery of committed deliverables; run the operating cadence that keeps work streams on track.
• Act as business manager / chief of staff to the SVP, coordinating leadership meetings, tracking decisions and actions, and reducing day-to-day management load on the SVP.
• Metrics Translation & Executive Reporting
• Translate raw production, backlog and productivity data into meaningful narratives and visualizations for leadership, committees and regulators.
• Establish and maintain a standard monthly executive reporting pack reconciled to the single source of truth.
• Ensure reporting is decision-grade and framed to support resourcing, risk and remediation decisions.
• Governance & KPI Breach Risk Assessment

The AVP owns the framework for identifying, assessing and escalating risk arising from breaches — or emerging breaches — to established KPIs, KRIs and service levels.

• Define KPI/KRI thresholds, tolerances and early-warning triggers across each operational…