Manager Global Product Quality Assurance

Description

Position:
Manager, Global Product Quality

Location:
World Headquarters - Onsite Daily, no remote option.

Reports to:
Director, Global Quality Assurance - Corporate

Travel: 10-20% domestic and global


** Relocation assistance offered for this role**

Victaulic is a global leader in mechanical pipe joining solutions, serving the fire protection, industrial, mining, and commercial building markets worldwide. With over 100 years of innovation and engineering excellence, Victaulic provides mechanical pipe joining systems that offer superior installation productivity and operational reliability. Our products and services are trusted by contractors, engineers, and facility owners in more than 120 countries, making us the industry standard for mechanical pipe joining solutions.

Scope:
The Manager, Global Product Quality Assurance is responsible for leading a global team that manages customer-facing product quality issues, Product Evaluation Request (PER) processes, Change Control Document (CCD) processes, and Material Test Report (MTR) processes. This role serves as the primary quality interface with customers, sales, and engineering to ensure product issues are resolved effectively and systematically. The position provides critical support for new product development through beta testing and design reviews.

RESPONSIBILITIES to include but not limited to:

• Manage and develop a global team of quality professionals, including conducting regular 1:1s, performance reviews, career development planning, and succession planning activities.
• Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues.
• Globally manage the Change Control Document (CCD) process to include coordination with internal and external stakeholders, and initiate product/process reviews related to change control activities.
• Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications.
• Serve as the primary quality interface with customers, sales teams, and Application Engineering regarding product quality concerns and resolutions.
• Lead beta testing activities for new product introductions, serving as a required participant in NPD core teams and ensuring quality requirements are validated prior to product launch.
• Develop and implement triage processes to assess business impact of product issues, including traceability analysis to determine scope of affected installations and inventory.
• Coordinate containment actions, field alerts, and product holds as necessary based on risk assessment of quality issues.
• Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations.
• Coordinate inspection activities and partner with Engineering, Manufacturing, Application Engineering, and Supplier Quality teams to implement corrective and preventive actions that address root causes.
• Develop and maintain metrics and dashboards to track PER volumes, aging, resolution rates, corrective action effectiveness, and trending quality issues for executive reporting.

• Actively participate in product design reviews focused on Advanced Quality Planning, Design FMEA (DFMEA), Process FMEA, mistake proofing, and other quality improvement methods.
• Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams.
• Support root cause analysis investigations for field failures, utilizing appropriate problem-solving methodologies (8D, 5-Why, Fishbone, etc.) to identify and address systemic issues.
• Perform special projects as assigned by the Director, Product Quality Assurance.
• Specific policies and procedures have been established by the Engineering Department to provide for the security and accessibility of electronic data and confidential information. It is the responsibility of the employee, in the daily course of doing business, to follow said policies as they relate to document management (see EOG-26). The extent to which departmental research and development information is stored electronically has…