Quality Representative Level 2 - Life Science Div 1st Shift

Quality Associate

** This is a 1st shift role
** 8am-5pm

The Quality Associate contributes to meeting Langham Logistics goals of exceptional client service, quality, process improvement, and profitability by performing the following tasks:

• Perform inspection, sampling, and testing on incoming raw materials and components following GMP to minimize cross-contamination
• Operate in GMP clean rooms following trafficking & gowning procedures and ensuring associated cleaning and environmental monitoring completed prior to performing GMP activities.
• Collaborate among departments on discrepancies or questions for deviating material or processes
• Ensuring proper client communication as it relates to quality issues according to the SOPs and/or the client quality agreement.
• Identifying and tracking errors, communicating with external and internal stakeholders to support case management.

The Quality Associate is expected to:

• Work according to Langham Logistics company values, policies and procedures
• Meet established quality and productivity metrics
• Keep work areas neat and clean
• Accept or reject material based on quality/regulatory standards and client requirements
• Physically check all incoming and outgoing materials for damage and other discrepancies
• Identify and report discrepancies between paperwork/orders and physical product delivered
• Initiate and oversee quality records in QT9
• Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area
• Ensuring proper documentation for client communication as it relates to discrepancies and damages
• Provide courteous, professional service to both internal and external stakeholders
• Present a positive image of Langham Logistics

Critical skills, knowledge and behaviors:

• Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
• Analytical skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
• Teamwork - ability to establish professional relationships and rapport with internal and external peers and management.
• Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
• Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format
• High detail orientation and accuracy.

Education and experience:

• High school diploma or GED required.
• 1-2 years' experience in Quality Control or related field within a GMP facility
• Forklift experience a plus

Work environment and physical demands:

Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).