Manager Global Product Quality Assurance

Job Description

Manager, Global Product Quality

Victaulic World Headquarters - Easton, PA (Onsite Daily, No Remote Option)

Full-Time | Global Quality Assurance - Corporate

Relocation is offered for this role

Reports to:

Director, Global Quality Assurance - Corporate

Travel: 10-20% domestic and global


ABOUT VICTAULIC


Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation


At Victaulic, we're committed to constructing a better world for and with our people.

Let's Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE


We're looking for a Manager, Global Product Quality to join our Global Quality Assurance team at our World Headquarters. In this role, you'll lead a global team that manages customer-facing product quality issues, our Product Evaluation Request (PER), Change Control Document (CCD), and Material Test Report (MTR) processes. You'll serve as the primary quality interface with customers, sales, and engineering, and provide critical support for new product development through beta testing and design reviews.

This is an opportunity to shape how Victaulic resolves product quality issues at a global scale while developing a team of quality professionals.


WHAT YOU'LL BUILD & OWN

• Manage and develop a global team of quality professionals, including regular 1:1s, performance reviews, career development planning, and succession planning.
• Manage the Product Evaluation Request (PER) process end-to-end, including intake, triage, investigation, disposition, and closure of customer-reported product issues.
• Globally manage the Change Control Document (CCD) process, coordinating with internal and external stakeholders and initiating product/process reviews related to change control activities.
• Manage the Material Test Report (MTR) process to ensure compliance with material certification requirements and customer specifications.
• Serve as the primary quality interface with customers, sales teams, and Application Engineering on product quality concerns and resolutions.
• Lead beta testing activities for new product introductions, serving as a required participant in NPD core teams and validating quality requirements prior to product launch.
• Develop and implement triage processes to assess business impact of product issues, including traceability analysis to determine the scope of affected installations and inventory.
• Coordinate containment actions, field alerts, and product holds as necessary based on risk assessment of quality issues.
• Collaborate with the PER Lab Supervisor to prioritize laboratory testing and analysis activities in support of product evaluations.
• Coordinate inspection activities and partner with Engineering, Manufacturing, Application Engineering, and Supplier Quality teams to implement corrective and preventive actions that address root causes.
• Develop and maintain metrics and dashboards to track PER volumes, aging, resolution rates, corrective action effectiveness, and trending quality issues for executive reporting.
• Actively participate in product design reviews focused on Advanced Quality Planning, Design FMEA (DFMEA), Process FMEA, mistake proofing, and other quality improvement methods.
• Support PER analyses and reduction initiatives in partnership with manufacturing and supply chain teams.
• Support root cause analysis investigations for field failures, using appropriate problem-solving methodologies (8D, 5-Why, Fishbone, etc.) to identify and address systemic issues.
• Perform special projects as assigned by the Director, Product Quality Assurance.

WHAT YOU BRING

• Bachelor's degree in Engineering required (Mechanical, Materials, or Industrial preferred).
• 10+ years of progressive experience in Quality Assurance, Quality Engineering, or a related field within a manufacturing environment.
• 5+ years of experience managing and developing teams, with demonstrated success in…