Scheduler, Administrative​/Clerical

## Scheduler Apply remote type:
Onsite locations:
Eastpointe, MItime type:
Full time posted on:
Posted Todayjob requisition :
JR100701
*
* SUMMARY:

** Under the supervision of the Scheduling Manager, PACE Southeast Michigan (SEMI) Scheduler is responsible for scheduling Participant Appointments for all visit types:
Assessments, Acute Visits, Specialty Appointments, Ancillary Appointments, and Care Plan appointments.
** SPECIFIC DUTIES AND FUNCTIONS:
*** Answers the telephone and escalates calls to the appropriate party or takes detailed messages for the person and ensures they receive the message.
* Enters participant appointments onto the calendar using the EMR – PCO or EPIC as appropriate.
* Verifies that all appointments are authorized prior to scheduling the appointment.
* Troubleshoots any issues with authorizations or appointments with the RN Case Manager or designee.
* Ensures transportation requests are completed and input into PCO following the transportation request workflow.
* Confirms all appointments with the participant and/or caregiver as appropriate and documents response in PCO following the appointment confirmation workflow.
* Ensures that all schedules are reviewed the day prior to the appointment with the RN Case Managers by 1:00 PM to ensure any issues are resolved.
* Tracks no-shows and cancellations and informs the RN Case Manager of all cancellations; reschedules missed appointments following the workflow for rescheduling appointments.
* Discharges participants after clinic visits and schedules any needed follow-up.
* Prepares packets for participants to take to their Specialty Appointments as directed by the Clinic Coordinator or RN Case Manager.
* Prints and provides a copy of the daily schedule to the Primary Care Team.
* Present for the Participant Care Team (PCT) meeting 2x per day when needed and follows up on any issues identified by the team.
* Performs other duties as assigned.
*
* KNOWLEDGE, SKILLS AND ABILITIES:

*** Requires a level of knowledge that is normally associated by completion of high school or equivalency.
* Requires the ability to function in a multi-task environment.
* Must be self-directed, flexible and committed to the team concept.
* Requires proficient knowledge of Microsoft Windows programs such as Word and Excel (Data Entry and spread sheets).
*
* WORKING CONDITIONS:

*** Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift-up to 15 pounds at a time.
* Works in a clinical office setting.
* May travel to/cover other sites as needed.
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