Scheduler, Administrative​/Clerical

Summary

Under the supervision of the Scheduling Manager, PACE Southeast Michigan (SEMI) Scheduler is responsible for scheduling Participant Appointments for all visit types:
Assessments, Acute Visits, Specialty Appointments, Ancillary Appointments, and Care Plan appointments.

• Answers the telephone and escalates calls to the appropriate party or takes detailed messages for the person and ensures they receive the message.
• Enters participant appointments onto the calendar using the EMR – PCO or EPIC as appropriate.
• Verifies that all appointments are authorized prior to scheduling the appointment.
• Troubleshoots any issues with authorizations or appointments with the RN Case Manager or designee.
• Ensures transportation requests are completed and input into PCO following the transportation request workflow.
• Confirms all appointments with the participant and/or caregiver as appropriate and documents response in PCO following the appointment confirmation workflow.
• Ensures that all schedules are reviewed the day prior to the appointment with the RN Case Managers by 1:00 PM to ensure any issues are resolved.
• Tracks no-shows and cancellations and informs the RN Case Manager of all cancellations; reschedules missed appointments following the workflow for rescheduling appointments.
• Discharges participants after clinic visits and schedules any needed follow-up.
• Prepares packets for participants to take to their Specialty Appointments as directed by the Clinic Coordinator or RN Case Manager.
• Prints and provides a copy of the daily schedule to the Primary Care Team.
• Present for the Participant Care Team (PCT) meeting 2x per day when needed and follows up on any issues identified by the team.
• Performs other duties as assigned.

• Requires a level of knowledge that is normally associated by completion of high school or equivalency.
• Requires the ability to function in a multi-task environment.
• Must be self-directed, flexible and committed to the team concept.
• Requires proficient knowledge of Microsoft Windows programs such as Word and Excel (Data Entry and spread sheets).

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift-up to 15 pounds at a time.
• Works in a clinical office setting.
• May travel to/cover other sites as needed.

At PACE Southeast Michgan our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.