Automotive Service Advisor - Genesis Chevrolet

Genesis Chevrolet is a family owned and operated company in Eastpointe, MI. Currently looking to add an experienced Service Advisor to the team. At Genesis you will enjoy a rewarding career in a fun team environment and the following benefits:

• Benefits start day one for Full-time employees
• Health Insurance through Blue Cross Blue Shield of Michigan and Blue Care Network
• Dental, Vision, 401k (5% Match), and Ancillary benefits through Aflac
• Company paid life insurance policy ($10,000 provided by us)
• Holiday Pay
• Weekly Pay
  - Salary and Commission
• Competitive compensation plans
• Paid Training and on the job training
• Employee discounts of vehicles and service
• Referral bonuses for written leads
• Company provided uniforms

Job

Responsibilities include:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Monday
- Friday 7:30am to 6:00pm NO SATURDAYS!