Sales & Operations Advisor

Overview

Drive Time Family of Brands is a leading used car sales, financing, and servicing company headquartered in Tempe, AZ and Dallas, TX. The role of Sales and Operations Advisor is to provide superior customer service while driving sales and supporting dealership operations.

• Deliver effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options.
• Ensure each customer either completes a purchase or understands the next steps needed to do so.
• Manage the full sales cycle by completing sales calls, securing appointments, and converting scheduled visits into completed sales.
• Perform operational tasks including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post‑sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members to contribute to a positive, safe, and highly effective team environment.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi‑phase, learn‑and‑earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through Drive Time’s Nurture and Sales processes.
• Perform operational responsibilities such as opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes.
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.

• High School Diploma or GED required;
  Associate’s or Bachelor’s degree preferred or equivalent experience.
• Minimum of 3 years of related work experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high‑quality customer experiences.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Must be able to remain in a stationary position at least 75% of the time and occasionally move around inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to operate a computer and other office productivity machinery such as a calculator, copy machine, and printer. The position may require moving objects up to 20 pounds.

• Medical, dental, and vision coverage with the company covering a significant portion of insurance premiums.
• 401(k) retirement plan.
• Company‑paid life insurance.
• Short‑ and long‑term disability coverage.
• Tuition reimbursement.
• Wellness program including self‑guided coaching, cash incentives, and discounts on medical premiums.
• Consistent work schedule with Sundays closed.
• Monthly bonus share and sales contests.
• Paid time off including wellness days, holidays, and standard vacation time for part‑timers.

Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of a background and drug screening process.