Customer Service Inbound Sales Representative; Event Rentals

B & B Tent and Party Rentals specializes in providing high-quality tents and party rental equipment for events of all sizes. Our team is dedicated to delivering exceptional service and memorable experiences to our clients through reliable products and expert support.

We are seeking an energetic and motivated Customer Service Inbound Sales Representative to join our dynamic team. In this role, you will be the friendly voice guiding customers through their event rental needs, leveraging your sales skills to turn inquiries into successful bookings. Your enthusiasm and communication skills will help create a seamless experience for clients while driving business growth.

• Answer a high volume of calls in a fast-paced environment
• Assist customers via phone, email, text, chat, and in person
• Provide quotes, product information, and order confirmations for event rentals
• Accurately collect and enter customer details, orders, and updates
• Resolve customer questions and concerns, escalating to a supervisor when needed
• Maintain customer accounts and document interactions clearly and thoroughly
• Process payments by entering credit card information for billing
• Support event planning with measurements and event consultations
• Perform other related duties as assigned

• Strong computer skills and accurate typing
• Professional, friendly, reliable, and team-oriented
• Comfortable working in a busy office and handling multiple priorities
• Experience in event rentals, hospitality, or entertainment is a plus (not required)