Dispatcher Home Care-Eatontown, Nj- Eve

Dispatcher Home Care – Eatontown, NJ (Full Time)

Health Innovations Unlimited – Eatontown, New Jersey

• Requisition #
• Shift: Evening
• Status:
  Full Time with Benefits

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better — advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement, a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match.

• Visit Scheduling:
  Organizes and develops daily delivery routes for Home Care Delivery Technicians (HCDT), contacts patients timely to schedule delivery, confirms all appropriate delivery information, facilitates deliveries by acting as a liaison between customer service representatives and warehouse/delivery/infusion staff, and develops and prints picking manifest for evening equipment picking.
• Admission Folder/Documentation:
  Prepares and attaches required documentation to delivery tickets, maintains adequate supply of all warehouse forms and documents, and orders replenishment forms from Corporate Printing Services.
• Delivery Documentation:
  Reconciles and validates copies of HCDT documentation against schedules for the previous day, notifies warehouse supervisor of outstanding documentation not received, reviews completed delivery documentation for notes, alerts, and phone numbers, and adds to the patient file within the EMR system.
• Order Confirmation:
  Completes entry into the EMR system to confirm open orders are completed and accurately selects and assigns appropriate Serial Numbers and Lot Numbers as applicable for tracking.
• Equipment Preparation:
  Picks and pulls equipment per manifest for next‑day deliveries, ensures all AM routes are pulled and prepared for next day before end of shift.
• Inventory:
  Reports low stock to Inventory Analyst for replenishment.
• Physical Inventory:
  Participates as necessary in quarterly physical inventory under the guidance of the Warehouse Manager.
• Adherence to the Joint Commission (TJC) Standards:
  Completes all job functions in compliance with all TJC Standards and guidelines, as well as all State regulations.
• Adherence to Regulations:
  Assures adherence to corporate compliance regulations, payor requirements and regulatory agency standards for the provision of respiratory therapy, durable medical equipment and infusion services.
• Staff Assistance:
  Assists management and staff members as necessary/assigned and displays a willingness to help others in the office on a regular basis to meet the challenges of operations.
• Other duties and/or projects as assigned:
  Demonstrates flexibility with job responsibilities in all areas.
• Physical Requirements:
  
  Lifts a minimum of 60 lbs., pushes and pulls a minimum of 100 lbs. and stands a minimum of 4 hours a day.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of One (1) Year of DME Experience.
• Proficient in Microsoft Office Suite.
• Excellent Communication Skills.

• Associate Degree or Higher.
• Fastrack EMR Experience.
• Joint Commission Home Medical Equipment Survey Experience.
• Two (2) or more Years Dispatching Experience.

• Valid Driver's License from a USA state.

Minimum rate of $22.77 hourly. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act. Additional compensation may include performance-based incentives, bonuses, or commissions, and shift differentials for evening, night, or weekend shifts.

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.