Intern - NOC Analyst; HD

POSITION SUMMARY

The NOC Intern is an entry level position that will aid in the day-to-day operations of the Network Operations Center. This role will largely focus on internal support but will also allow some opportunities to interact with our Managed Service Clients. Interns will be trained on our process and will assist our staff with troubleshooting when necessary. Due to the nature of this position, the candidate will be required to work from our Main office and may include occasional visits to client locations (within NJ).

• Onboarding/Offboarding internal users
• Help maintain internal equipment inventory
• End user support with applications/hardware configurations
• Imaging Laptops utilizing the Microsoft Toolset
• Troubleshooting of basic network topologies (Small Office)
• Perform minor patches to endpoints/servers
• Troubleshoot issues with backup systems
• Act according to all NSOC procedures and processes.
• Work within our ITSM platform to properly assign tickets
• Understand the lifecycle of a ticket according to ITILv4 standards
• Package and prepare equipment for shipping
• Client visits to assist engineering staff
• Perform MACDs (Move, Add, Change, Delete) in various systems
• Active Directory
• Cloud/On-Prem Calling Services
• Meraki Dashboard
• Handle calls from our clients in a professional and courteous manner
• Assist NOC staff with troubleshooting both internal client facing issues
• Update or create documentation on NOC processes
• Maintain a timesheet tracking activities performed within our ITSM platform with detailed notes

• High School diploma
• 6+ months experience working with and understanding of basic networking, routers, switches, firewalls, and wireless devices (or equivalent studies)
• Experience using the Windows operating system (8, 10, 11)
• Proficient using Word, Excel, and PowerPoint.

• Excellent Interpersonal Skills (develop and maintain strong working relationships)
• Strong work ethic
• Excellent written and verbal communication skills with focus on customer satisfaction
• Ability to prioritize and multi-task
• Strong organizational skills
• Professional customer service skills
• Proactive approach and good troubleshooting techniques
• Strong problem-solving skills with an emphasis on quick problem resolution
• Attentive and detail oriented

Less than 25% travel required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job involve normal vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.