Accounts Receivable Clerk Eau Claire, WI

Accounts Receivable Specialist

The Accounts Receivable Specialist located in Chippewa Falls, is responsible for managing customer billing, collections, cash application, and accounts receivable activities to ensure accurate financial records and healthy cash flow. This role supports customer relationships through timely invoicing, proactive communication, and effective resolution of billing and payment issues while assisting with general accounting functions and compliance requirements.

Customer Billing

• Review packing lists and match them to sales orders to ensure billing accuracy.
• Update sales orders with freight costs and pricing information.
• Prepare and issue accurate customer invoices for parts shipments in a timely manner.
• Process wire screen material transactions and invoice customers accordingly.
• Record shipment tracking information within sales orders.
• Generate monthly advertising invoices and intercompany billings.
• Monitor open sales orders and follow up on outstanding shipments.

Accounts Receivable Management

• Apply customer payments and deposits accurately to invoices and sales orders.
• Maintain accounts receivable aging reports and monitor outstanding balances.
• Perform credit reviews and process credit references for new customer accounts.
• Ensure accurate customer account records and documentation.

Collections & Credit Management

• Review delinquent accounts and conduct collection activities on a regular basis.
• Communicate professionally with customers to resolve payment discrepancies and secure timely payments.
• Escalate high-risk accounts to management and recommend appropriate actions, including credit holds when necessary.
• Collaborate with the accounting team to review finance charges and account status.

Returns & Customer Support

• Process customer return authorizations in accordance with approved procedures.
• Monitor and review return merchandise authorizations (RMAs) and provide status updates.
• Partner with sales and customer service teams to resolve customer concerns and billing inquiries.

Payment Processing

• Process customer credit card transactions accurately and securely.
• Reconcile credit card payments and ensure proper recording within the accounting system.

Accounting & Administrative Support

• Assist with month-end accounts receivable reporting, reconciliations, and close activities.
• Review and follow up on open parts orders.
• Support internal and external audit requests by providing required documentation and analysis.
• Collaborate with sales, operations, management, and other departments to resolve billing and payment issues.
• Review, submit, and process customer rebates and related documentation.