Desk Clerk - Library

Do you love helping people and connecting them with the resources they need? The L.E. Phillips Memorial Public Library is currently seeking an enthusiastic and detail‑oriented Desk Clerk who has a passion for public service to work at the Library’s front desk. As a Desk Clerk, you will assist customers by checking materials in and out, processing library card applications, and transferring library materials between customers and shelves and SO MUCH MORE.

The Library is looking for candidates that will work independently with minimal direction, follow procedures, prioritize and multi‑task, be a reliable team player with a strong commitment to customer service, and work in a fast‑paced environment.

Additionally, the ideal candidate would be reliable, courteous, and safety‑minded, as they’ll be responsible for driving the Library’s minivan to retrieve library materials from the 10 book drop locations around Eau Claire and returning them to the library. The Library is looking for candidates that will be friendly ambassadors to the library, have an excellent driving record, can work independently, and are able to work in a physical setting where frequent lifting is required.

This is a part‑time non‑exempt position, averaging 19 hours per week. The starting wage is $16.61 per hour and includes paid floating holiday.

The schedule for this position is as follows:

• Tuesday 7 AM–1 PM
• Thursday 10 AM–4 PM
• Friday 7 AM–11 AM
• Every third Saturday 7 AM–2 PM

The Final date to receive applications is Wednesday, June 24, 2026 at 8:00 a.m.

DEPARTMENT: Library

TITLE: Desk Clerk (Van Driver)

DIVISION: Circulation Services

REPORTS TO: Circulation Services Manager

DATE: June 2026

STATUS: Nonexempt

Under general supervision, this position exists to perform customer service, public desk and clerical tasks that maintain the efficient flow of materials through Circulation Services.

• High school graduate or equivalent is required.
• Experience in general computing, hardware, software and Microsoft Office is required. Experience in library automation is preferred.

• Excellent customer service skills including poise in stressful situations.
• Ability to establish and maintain positive, effective working relationships with staff and the public.
• Ability and initiative to work independently and efficiently with minimal direction. Ability to prioritize and multitask.
• Strong attention to detail and ability to work accurately. Ability to follow Library policies and procedures.
• Must be 18 years of age or older and possess a valid Wisconsin driver’s license, good driving record and the ability to maintain a good driving record to ensure safe operation of library vehicles. Ability to make good judgments about weather conditions, road conditions and vehicle capacity.
• Ability to operate a van on assigned routes skillfully, safely and in accordance with traffic laws and regulations to ensure safe and timely operation.

• Provides a welcoming presence for library customers. Assists customers in using library services, finding library materials and understanding library policies and procedures.
• Checks materials in and out using automated library system. Provides basic troubleshooting of the Automated Materials Handler.
• Assists customers in using the self‑checkouts. Troubleshoots the self‑checkout machines when needed.
• Follows procedures for renewals, reserves, overdue materials, fines, and claimed returned materials. Processes customer payments.
• Processes customer applications, address changes, and other circulation tasks in a multi‑library system.
• Prints, sorts, searches, processes, distributes, and troubleshoots daily paging slips according to library, ILL, IFLS and other procedures.
• Fills, packs, and lifts courier bins and maneuvers full library carts and dollies.
• Picks up materials at off‑site sites around Eau Claire. Loads, transports and unloads materials.
• Keeps written records related to vehicle mileage and departure and arrival times.
• Completes other deliveries and vehicle transportation as required.
• Assists in workflow process when staff…