Administrative Specialist - Eau Claire

Administrative Specialist
- Eau Claire
- Part Time or Full Time

We're more than a human services agency—we're partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking an organized and detail-oriented Administrative Assistant to join our team in our Eau Claire Office. The candidate will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, supporting counselors, and maintaining a welcoming environment for customers and visitors.

Responsibilities

• Provide administrative support to ensure efficient operation of office
• Assist clients and management staff with issues and concerns
• Perform data entry
• Manage appointment schedules for clients and therapists
• Maintain accurate and organized client records, manage and coordinate referrals, assisting with the client intake process by gathering client information and verifying eligibility with insurance
• Assist in maintaining up to date client records through audits
• Assist with onboarding and welcoming new team members
• Manage office funds by maintaining accurate petty cash account, making daily deposits when needed, managing client accounts and collecting balances due
• Answer phones and greet clients, visitors and others
• Type and distribute correspondences
• Complete insurance verification and prior authorizations
• Advanced scheduling coordination
• Troubleshoot administrative issues
• Assist with onboarding/training new staff
• Manage escalated client concerns
• Maintain workflow consistency
• Support multiple offices if needed
• Coordinate provider schedules
• Assist with operational problem-solving
• Support compliance/document tracking
• Schedule meeting/training rooms and coordinate calendars, as requested
• Attend department/management meetings as scheduled
• Order and re-stock supplies for office
• Effectively convey ideas and department needs using clear verbal and written communication
• Protect Aurora's value by keeping information confidential
• Ensure safe work place practices, and maintaining a clean and organized work space
• Perform other duties as assigned

Competencies

• Problem Solving - identify and resolves problem in a timely manner, gathering and analyzing information skillfully
• Interpersonal Skills - maintain confidentiality, remaining open to others' ideas and exhibiting willingness to try new things
• Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
• Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
• Planning/Organizing - prioritize and plan work activities, using time efficiently, and develop realistic action plans
• Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
• Adaptability - adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
• Dependability - consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
• Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits

• Option to get paid before payday
• Opportunities for advancement in a growing, hire-from-within company
• Employee discount
  - Verizon and Dell
• Health Insurance
• Life Insurance
• Dental Insurance
• Vacation/Personal Hours
• Employee Stock Ownership
• 401-K
• Employee Achievement Program
• Longevity Bonus for Part Time or Full Time Employees
• Casual dress (no uniforms), fun work atmosphere
• And more

Compensation based upon experience and education.

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.