Administrative Support - Milwaukee Enrollment Services

The Department of Health Services (DHS) strives to protect and promote the health and safety of all people of Wisconsin through the efforts of a dedicated and diverse workforce. DHS works to ensure access to individuals, families, and communities to achieve positive health outcomes in the areas of abuse prevention, mental health, public health, family care, long‑term care, and much more.

The Division of Medicaid Services (DMS) is filling an Administrative Support position at Milwaukee Enrollment Services (MilES). MilES serves residents of Milwaukee County to determine eligibility for Medicaid, Badger Care Plus, Food Share, and other income maintenance assistance programs. We offer a team‑orientated atmosphere with a focus on work‑life balance.

Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.

Premium pension plan with at least a 7.2% employer match in 2025. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!

Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.

A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.

In this administrative support role, you will be responsible for supporting the Income Maintenance program work including receiving and logging payments, maintaining databases, tracking requests, scheduling client appointments, completing forms, providing assistance to the public in‑person and via telephone, and other general office support functions.

The starting pay for this position is $23.16 per hour, plus excellent benefits. A 12-month probationary period is required.

This position is classified as an Office Operations Associate and is in pay schedule/range 02/10. Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

Minimally qualified applicants will have all of the following:

• Experience providing administrative support to multiple individuals (e.g., setting up meetings, completing forms, creating logs or tracking systems, copying, scanning and filing documents, processing mail, obtaining signatures, taking meeting notes, etc.)
• Experience using basic office computer software, such as Microsoft Office Products (e.g., Word, Outlook, etc.) for document creation and email correspondence.
• Experience entering data and generating reports using database and spreadsheet software (e.g., Excel, Access, or similar database programs, etc.).

Well‑qualified applicants will also have one or more of the following:

• Experience assisting customers by phone, in‑person, or by email (e.g., answering questions, taking messages, greeting customers, directing customers to the appropriate location, etc.)
• Experience working with confidential information (e.g., salaries, social security numbers, etc.)

Your letter of qualifications is limited to 1 page.

DHS is an Equal Opportunity and Affimative Action employer. Veterans are encouraged to apply.

Please Note:
Important communication regarding this recruitment will be sent via email (monitor all folders, including the spam/junk folder).

The Final date to receive applications is September 2, 2026 at 11:59 p.m.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.