Estimator​/Project Manager

Description The Estimator plays a critical role in the success of restoration projects by assessing losses, preparing accurate and detailed estimates, coordinating with insurance carriers and customers, and managing project scope from initial opportunity through completion. This position is responsible for delivering excellent customer service, maintaining strong vendor and subcontractor relationships, and ensuring projects meet quality, profitability, and operational objectives.

Description The Estimator plays a critical role in the success of restoration projects by assessing losses, preparing accurate and detailed estimates, coordinating with insurance carriers and customers, and managing project scope from initial opportunity through completion. This position is responsible for delivering excellent customer service, maintaining strong vendor and subcontractor relationships, and ensuring projects meet quality, profitability, and operational objectives.

• Screens and pre-qualifies potential jobs
• Makes initial contact with the insured and the adjuster
• Works up and finalizes job scopes with adjusters and clients
• Leads production and collaborates with leadership to complete all projects
• Completes an accurate estimate with listings of all items required to complete the repair work
• Drafts and submits initial invoicing and cooperates with accounting on collection efforts
• Reviews completed files for profitability and accuracy of the original scope of work
• Recruits, establishes rapport and contracts with specialized subcontractors
• Provides quick and accurate responses to adjusters, agent property managers, tenants and other concerned parties
• Maintains constant professional communication with customers and vendors
• Manages details of multiple projects in an organized and efficient manner
• Attends all Company meetings and functions required of the position, including weekly production and monthly Estimator meetings
• Attends and suggests professional trainings as appropriate for the position
• Leads an on-call emergency response team on a rotating basis and serves as first point of contact for customers
• Demonstrates a positive image of the Company to staff and clients
• Implements best practices to aid the Company in meeting its vision and mission and in achieving Company goals
• Holds responsibility for project outcomes and issues
• Assists in problem solving and motivating team members to improve Company efficiencies
• Respects and maintains the confidentiality of company, client and personnel information
• Performs other duties as assigned

• Communicate and coordinate with the Team for timely job completion
• Write accurate estimates for projects and scopes of work
• Manage multiple projects at a time while paying attention to detail
• Manage projects to consistently achieve gross margin targets
• Provide exemplary customer service to clients, employees and vendors
• Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion
• Make progress toward the Company vision
• Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language
• Apply general mathematical and data entry skills
• Apply established Company policies and procedures, including safety procedures and principles

• Modern office practices and technology, including Microsoft Office, Outlook, copiers, telephone, etc.
• Appropriate phone skills and resolution of customer complaints and issues
• Industry software:
  Xactimate, Docusketch, Matterport, PSA, and other similar programs
• Professional ethics
• English usage, spelling, grammar and punctuation; basic mathematics
• Restoration industry language, practices and terminology; ability to seek out knowledge if new to the industry
• Company policies and procedures
• Proper pricing and estimating of material needs and costs for projects
• Estimating software and other related programs required for the position
• Company budgets, expenses, business plans and sales goals
• Pertinent federal, state and local laws, codes and regulations that govern the areas of the position

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of…