Call Center

Overview

Menards is seeking a customer-focused individual to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner!

• Process sales and special orders based on Customer requests and need
• Provide clarification on Menards return policies and process returns accurately
• Ability to work both independently and on a team in a fast-paced work environment
• Ability to solve customer concerns and provide effective solutions in timely manner

• Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm.
• Ideal availability would be 10am to 7pm with every other weekend required.
• Must be able to work ONSITE at the General Office in Eau Claire, WI
• Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
• Full Time Team Members must be able to work up to 40 hours/week
• Weekends and Holidays are required to support the retail stores
• Opportunities to work occasional overtime
• High school diploma or equivalent
• Strong customer service skills and the ability to handle customer inquiries in a professional manner

• Extra $3 per hour for weekend shifts
• Flexible Scheduling
• Store Discount
• Profit Sharing
• Medical Insurance and Dental Plans
• On-the-job training
• Advancement Opportunities