Tour Sales Consultant (Call Center

Overview COMPANY SUMMARY

At Holiday Vacations, our mission is to enrich lives with valued travel experiences. We offer inclusive guided tours led by professional Tour Directors to more than 70 destinations on six continents. We travel by air, motor coach, trains, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also owns other tour operator and cruise line brands including VBT Bicycling Vacations, Country Walkers, and Windstar Cruises.

We offer a competitive hourly wage and bonuses, as well as a full benefits package including medical, dental, vision, short- and long-term disability insurance, life insurance, 401k with company match, company contributions to HSA account, PTO, pet insurance, AFLAC, and more.

This position will work under the supervision of the Tour Sales Manager and is responsible for securing tour sales and providing exceptional guest service, from the guest’s first contact with Holiday Vacations until the completion of their tour. A Tour Sales Consultant must be passionate about travel and believe in the products we offer and our brand.

• Honesty & Integrity:We act with honesty and accountability, building trust with every guest, partner, and teammate. We keep our promises.
• Create Community:We create community by treating each other and our guests like extended family, fostering belonging, celebrating, and supporting one another.
• Surprise & Delight:We go beyond expectations to create meaningful experiences. We make every effort to exceed expectations.
• Grow Together:We embrace curiosity, feedback, and continuous learning – always striving to be better and do better.
• Innovate Boldly:We seek fresh ideas, adapt to change, and look for ways to stay ahead in a dynamic travel landscape
• Protect What Matters: We prioritize safety and sustainability for our people, our guests, and the places we explore.
• Celebrate the Team:We succeed together, value each person’s gifts and contributions, and take time to enjoy the journey along the way.

• Receive inbound guest calls while remaining customer-focused, consistently providing excellent customer service.
• Reach out to guests who engaged with Holiday Vacations on-line. WE DO NOT DO COLD CALLING!
• Conduct outbound service calls for requested follow up with guests related to pre-tour notifications, departure point changes, reservation confirmations, and to finalize any other questions.
• Stay current and up to date on tour itinerary details, destination knowledge, as well as industry trends.
• Data entry reservations, cancellations, and transfers into the reservation system, maintain accuracy of guest accounts in the reservations system.
• Process payments securely and accurately.
• Support guest’s needs, clarify information, research issues, while providing solutions in a timely and professional manner.
• Stay current and up to date on promotional materials to sell tour packages such as brochures, catalogs, and travel deals.
• Partner with guests to build a long-lasting relationship.
• Collaborate with internal departments to improve workflows and maximize the guest experience.
• Professionally and accurately share the benefits of travel insurance and loyalty programs to guests on every call.
• Other duties as assigned.

A successful Tour Sales Consultant possesses and demonstrates:

• Accountability by taking ownership of their actions and outcomes. They embrace feedback, make improvements when needed, and work diligently to ensure the highest standards in all aspects of their work.
• Attention to Detail by thoroughly reviewing their work, ensuring accuracy and precision in all tasks. They focus on the small but critical aspects of projects, consistently identifying and correcting errors to maintain quality and efficiency.
• Communication Skills by conveying information clearly and effectively across various channels, actively…