Member Service Representative - Eau Claire, WI

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

In this role, you'll provide exceptional service to Members via phone and written communication, assist with online banking and card support, and help resolve inquiries with efficiency and care. Join a team where your dedication makes a real difference every day.

• Member and Community Focused:
  We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment:
  Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth:
  We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment:
  We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement:
  Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

The Member Service Representative provides excellent quality service to current and potential Members, team members, and businesses via telephone and written communication using multiple systems and programs. Assist Members with first level technical support with credit union online banking, telephone banking, debit/credit cards and all deposit related functions. Possess the knowledge to answer questions, use logical reasoning to research and solve problems and perform transactions.

Support Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating loyal Members.

• Compensation: $20.05 - $22.46 per hour (candidates with significant related experience may be higher)
• Benefits:
  Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

• High school diploma or equivalent
• One year of experience demonstrating critical thinking and problem-solving skills
• Ability to de-escalate and resolve Member concerns with professionalism and empathy
• Strong multitasking and communication skills to manage multiple systems and Member interactions simultaneously
• Proficiency in navigating financial systems and digital tools to support Member needs efficiently

• Associate’s degree in a business-related field or equivalent experience
• Experience working with multiple software systems simultaneously
• Previous experience in a financial institution
• Background in customer service with a focus on delivering exceptional support

• Working approximately 40 hours per week.
• Hours and shifts vary between 8:30 - 7:00pm Monday through Friday along with two required Saturday shifts per month from 8:30am - 2:00pm.
  * Team…