Project Manager, Operations Manager

Established in 1972, RACOM designs, sells, installs, and maintains the technologies used in the “second half of the 911 response equation.” From the time an emergency dispatcher answers a 911 call to the time police, fire, and/or ambulances arrive on scene, RACOM is responsible for the specialized phone systems, pagers, radios, and voice recorders to the warning lights and sirens that support these communications.

RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, which now comprises 200 employees across 15 locations nationwide.

We are seeking a skilled and motivated Project Manager (SPM) who will be responsible for the cost, schedule, and technical performance of the program/project. A successful candidate is a self-starter comfortable coordinating multiple parallel activities with a diverse functional team. They will have proven experience in program/project leadership including successful demonstration of program/project execution, customer satisfaction, and financial performance. Responsibilities include driving program/project execution to achieve key business and financial objectives for orders, revenue recognition, operating income, and free cash flow.

The PM will work directly with clients to ensure deliverables fall within the applicable scope and budget and coordinate with other departments to ensure all aspects of each project are compatible.

• Serve as prime client contact on project matters including negotiations and securing client acceptance.
• Assist in the definition of project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Ensure all projects are delivered on time, within scope and budget, and are executed within compliance to include specifications, performance requirements, schedules, commitments, and internal policies and procedures.
• Experience in managing internal expectations and communication with all stakeholders and management.
• Evaluate project risks and develop mitigation plans.
• Support technical, cost, and schedule aspects of proposals.
• Discuss alternative solutions with customers including contractual changes.
• Provide and offer after-sales technical support solutions. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Work with Civil Engineers to develop project site drawing packages for construction.
• Work with government agencies such as NEPA, SHPO, FAA, FCC, local, county, and city boards to obtain proper permits and licenses.
• Develop spreadsheets, diagrams, and process maps to document needs.
• Perform other related duties as assigned.

• 5 + Years of experience leading large-scale projects and teams.
• Bachelor's degree or applicable working experience in overseeing the installation of Land Mobile Radio (LMR) networks and/or cellular networks.
• Experience in contract technical writing is an asset.
• Advanced user of MS Office.
• Must be detail oriented.
• Experience leading teams.
• Experience managing cost plus projects.
• Good organizational and leadership skills.

• Knowledge of two-way Radio systems.
• Knowledge of modern P25 radio architecture.
• Knowledge of computer network LAN architecture.
• Knowledge of civil processes including construction, electrical, permitting, and land purchase.

• Health, dental and vision insurance
• 401k and company match
• Paid holidays, vacation and sick days, parental leave
• Advancement opportunities
• Yearly review and accompanied bonus

$70,000 - $90,000 a year

Expected Salary range

If you are ready to take on this challenging and rewarding role, we encourage you to apply!