Universal Banker I

Consistent Daytime Hours | Positive Team Culture | Community Impact Security Financial Bank (SFB) is seeking a Full-Time Universal Banker I to join our team at our Eau Claire branch location. This position is ideal for a customer-focused banking professional who enjoys building relationships, providing exceptional service, and helping customers achieve their financial goals. As a Universal Banker I, you'll play a key role in delivering outstanding service while assisting customers with everyday banking transactions and connecting them with the products and services that best meet their needs.

Why Join Us:

At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

A consistent, daytime scheduleA supportive, inclusive culture that recognizes your contributions

Paid training and professional development opportunities

Tuition support for finance/banking courses and certifications

Saturday shift pay differential

Comprehensive benefit package

Paid volunteer time off& more!

Position Summary:

As Universal Banker I, you'll provide exceptional customer service by processing transactions, assisting with account services, and helping customers identify banking solutions that meet their financial needs. You'll build lasting relationships while gaining experience across a variety of retail banking functions. Your responsibilities will include:

Process deposits, withdrawals, loan payments, account maintenance, and other teller transactions accurately

Assist customers with opening and servicing deposit accounts

Answer questions regarding accounts, products, services, and digital banking tools

Support customers with Online Banking, Mobile Banking, Bill Pay, Remote Deposit, Zelle, and other electronic services

Process cashier's checks, money orders, wire transfers, debit card services, and other customer requests

Balance teller drawer and maintain accurate records while following established procedures

Identify customer needs and recommend appropriate bank products and services

Resolve customer concerns professionally while delivering exceptional service

Assist the Call Center as needed

Ensure compliance with bank policies, procedures, and banking regulations

What We’re Looking For:

High school diploma or equivalent required

Minimum one year of customer service experience in banking or financial services

Previous experience opening and servicing deposit accounts preferred

Strong customer service and relationship-building skills

Excellent communication and problem-solving abilities

Ability to prioritize tasks and make sound decisions

Strong attention to detail and accuracy

Comfortable learning and using multiple banking systems and technology

Positive attitude with a willingness to learn and grow Working conditions, including physical requirements:

Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday.

Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.

Must be able to grasp and lift up to 40 pounds infrequently.

Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).Serves as a representative of the organization at appropriate functions

Who We Are:

SFB is an…