Mortgage Underwriter​/Loan Processor

Job: Mortgage Underwriter/ Loan Processor

Location: Milwaukee, WI

Company: Acts Housing

Milwaukee, WI | Full-Time | Hybrid

At Acts Housing, you will do more than process loans. You will help families navigate one of the most important milestones of their lives while using creative, community-focused lending solutions to make home ownership possible. Acts Housing supports home buyers through education, coaching, loan origination, lending, and long-term support to create pathways to sustainable home ownership.

• Help individuals and families achieve home ownership, often for the very first time
• Own the full mortgage journey from pre-approval through closing
• Build meaningful relationships with borrowers rather than simply processing transactions
• Work on creative lending and advocacy solutions that go beyond traditional mortgage lending
• Enjoy a dynamic role where no two days are the same
• Competitive salary plus health, dental, and 401(k) benefits

• Support and manage the loan origination process from application and preapproval through underwriting and closing
• Process residential mortgage loans and collect required documentation
• Guide borrowers through the lending process and provide ongoing communication
• Manage loan conditions, appraisals, title work, and insurance requirements
• Coordinate and facilitate loan closings
• Maintain accurate records within CRM and loan origination systems
• Partner with homebuyer counselors, realtors, and community partners
• Ensure loan files, disclosures, underwriting decisions, and borrower communications comply with all applicable federal and state lending regulations and organizational policies

• 3+ years of mortgage underwriting, processing, loan origination, or lending experience
• Experience reviewing and evaluating mortgage loan files with a strong understanding of mortgage compliance, regulatory requirements, and lending documentation
• Experience with loan origination and/or underwriting software
• Strong customer service and relationship-building skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities and deadlines
• Valid driver's license and reliable transportation

• Manual underwriting experience
• Experience with manual underwriting and compliance review in a regulated lending environment
• Affordable housing, nonprofit, credit union, or community lending experience
• Salesforce experience
• Bilingual skills, desired

Acts Housing is a nonprofit organization dedicated to creating pathways to home ownership through education, coaching, lending, and long-term support. Together, we help families build wealth, strengthen neighborhoods, and create lasting community impact.

Acts Housing is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law.