Technical Business Analyst II

Overview

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility.

Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #One Jamf.

What you’ll do at Jamf:

• Maintain a working knowledge of core Jamf business and assigned Enterprise systems, including but not limited to Salesforce, Oracle, Service Now, and middleware integrations.
• Work directly with business stakeholders and technical teams, leveraging a technical understanding of existing systems and business processes.
• Translate business needs into technical requirements for implementation by engineering teams.
• Develop and own the refining and prioritizing user stories in the product backlog.
• Act as an initial technical point of contact to assess and triage customer-reported issues.
• Participate in the review and validation of system features.
• Partner with solution architects and technical delivery teams to support requirements refinement and design of technical solutions.
• Lead and be main point of contact for the intake process by reviewing and translating requirements and providing analysis on impact to overall systems and processes.
• Support efforts to ensure effective documentation, management, and validation of requirements from ideation to technical refinement, implementation, and testing.
• Mentor other TBAs; drive enforcement of standards, tools, and methodologies.
• Track progress of tasks cross-functionally to see if they are on plan with committed delivery dates, identifying potential roadblocks and dependencies.
• Communicate early and often to the broader team on progress and changes to planned delivery dates and identified downstream impacts.
• Observe various business processes and identify opportunities for improvement.
• Communicate needs and problems competently to both technical and non-technical stakeholders.
• Organize and contribute to meetings with technical, business, and operational data owners.
• Regularly manage competing priorities across multiple efforts at varying stages within the project lifecycle.

• High School Diploma / GED (Required)
• BA/BS in Business Administration or related field (Preferred)
• A combination of relevant experience and education may be considered
• Minimum of 3 years of experience in business analyst or software development role (Required)
• Working knowledge of JIRA or similar project management software (Preferred)
• Working knowledge of the  platform (Preferred)
• Working knowledge of the Oracle platform (Preferred)
• Working knowledge of the Service Now platform (Preferred)
• Working knowledge of middleware integrations (Preferred)
• Experience gathering inputs and synthesizing into business outcomes
• Ability to develop effective relationships at all levels of the organization
• Proficient working with cross functional teams, including demonstrated motivation, influence, and the ability to drive change across all levels of the organization and geographical boundaries
• Ability to work on projects simultaneously in a fast-paced environment
• Strong facilitation and knowledge transfer skills
• Ability to manage multiple priorities and consistently complete time-sensitive tasks

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits - which is why our customers keep…