Desktop Support

Position: Desktop Support I
Daytime Hours | Collaborative IT Team | Community Banking Environment Security Financial Bank (SFB) is seeking a Desktop Support I professional to join our Information Systems team. This role supports our branches and corporate office by providing advanced hardware, software, and systems support. If you enjoy problem-solving, value strong communication, and take pride in supporting others through technology, this may be the opportunity for you.

Why Join Us:

At SFB, technology is a critical part of how we serve our customers and support our employees. When you join our Information Systems team, you become part of a culture that offers:

A collaborative, close-knit IT team that values communication and shared knowledge

A supportive, inclusive culture that recognizes your contributions

Stability and the opportunity to deepen your technical expertise

Meaningful work supporting community banking operations

Comprehensive benefit package

Paid volunteer time off& more!

Position Summary:

The Desktop Support I position is responsible for providing technical support for hardware, software, and systems across Security Financial Bank. As an integral member of the Information Systems team, this role ensures reliable technology operations within branch locations and the corporate office by troubleshooting issues, maintaining equipment, supporting users, and partnering with internal teams and third-party vendors. Strong communication, initiative, and a desire to continuously learn are key to success in this role.

Your responsibilities will include:

Configure, install, maintain, and repair computers, peripherals, and related equipment

Troubleshoot advanced hardware, software, network, and systems issues

Resolve multiple levels of help desk tickets according to established Service Level Agreements Document issues and resolutions using a ticketing system

Work with third-party vendors to resolve technical issues

Support Microsoft Windows environments, Microsoft 365, VOIP systems, and mobile devices

Knowledge of the bank's Business Continuity and Disaster Recovery planning and documentation and ability to support the point person responsible for these activities

Participate in an on-call rotation and occasional after-hours support

Follow banking regulations and security policies related to data and equipment

Ability to work a rotational on-call schedule

What Makes You a Great Fit:

Strong communication skills and a customer-focused mindset

Curiosity and a desire to understand how systems function

Self-motivated with the ability to prioritize and manage tasks independently

Comfortable working both independently and as part of a team Professional, tactful, and able to handle sensitive information with confidentiality

Education

Associate’s or Bachelor’s degree in a Computer Hardware Support, Computer Networking or MIS related field.

Experience0-3 years in an IT environment functioning as a support staff member

Other

Skills and Abilities

Knowledge of operating systems such as Windows 7, 10, Various Server OS Knowledge of Cisco wireless networks and platforms.

Knowledge of MS Office Suite (Word, Excel, and Outlook)
Knowledge of Mobile Device Management platforms

Knowledge of VOIP phone systems

Knowledge of network concepts, structures, and troubleshooting

Knowledge of server level software and hardware installation, and troubleshooting

Ability to work effectively both independently and in a team environment

Ability to manage multiple assignments and adjust to changing priorities

Willingness to learn new computer skills

Willingness to learn new software

Effective written and oral communication

Ability to interact with customers and employees positively with tact, diplomacy and confidentiality
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