2nd shift - IS Network Application Support Analyst
Job in
Eau Claire, Eau Claire County, Wisconsin, 54701, USA
Listed on 2026-06-12
Listing for:
Menards
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator, Network Security
Job Description & How to Apply Below
Benefits
- Profit Sharing & 401K, Paid Vacation & Holidays
- Team Member Discount
- Highly collaborative work environment
- Pay based on experience
- 2nd shift premium - $3.00/hour over normal hourly rate
- Profit Sharing & 401K, Paid Vacation & Holidays
- Team Member Discount
- Highly collaborative work environment
- Pay based on experience
- 2nd shift premium - $3.00/hour over normal hourly rate
The Network Support Analyst is responsible for supporting and maintaining Menards' enterprise network infrastructure across corporate offices, retail stores, distribution centers, and manufacturing facilities. As a member of the Information Systems Infrastructure team, this position plays a critical role in ensuring the availability, performance, and security of network systems that support daily business operations.
Primary Responsibilities- Support and maintain enterprise data, voice, and video networks.
- Monitor network health, uptime, capacity, and performance using network management and monitoring tools.
- Troubleshoot, diagnose, and resolve network issues involving routing, switching, wireless, security, cabling, and connectivity.
- Investigate and document incidents, outages, and performance-related problems.
- Identify recurring issues and recommend proactive improvements to increase reliability and efficiency.
- Assist with the installation, configuration, maintenance, and upgrade of network infrastructure.
- Support network security initiatives, including firewalls, VPNs, authentication systems, and access controls.
- Maintain network documentation, diagrams, and operational procedures.
- Communicate effectively with internal teams, vendors, and service providers through phone, email, chat, and ticketing systems.
- Associate's or Bachelor's degree in Information Technology, Networking, Computer Science, or related field, or equivalent work experience.
- Strong analytical, troubleshooting, and problem‑solving skills.
- Excellent customer service, organizational, verbal, and written communication skills.
- Ability to manage multiple priorities and work effectively both independently and within a team environment.
- Experience supporting mission‑critical network environments focused on maximizing uptime and performance.
- Ability to work in a secure, mission‑critical production environment.
- Ability to work with vendors and service providers to support business operations.
- Must be able to work 2nd shift hours:
Monday‑Friday, 3:00 PM - 11:00 PM. - Relocation to Eau Claire, Wisconsin is required.
Experience or training in the following technologies is preferred:
- Routers and routing protocols (BGP, EIGRP, RIP)
- Switching and Layer 2 technologies
- Autonomous and controller‑based wireless networking
- IPT and VoIP systems
- Firewalls, ACLs, and network security technologies
- IPsec and SSL VPNs
- Protocol analysis and troubleshooting
- Network monitoring tools (SNMP, Net Flow)
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