Support Technician

• Employee Type Non-Exempt FT
• Required Degree 2 Year Degree
• Manage Others No

• Phone

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life‑enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve.

Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty‑nine “WIN Ways” that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well‑balanced hybrid approach to togetherness.

We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People.

All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology – Connections Matter.

As a Support Technician, you serve a key role within the IT Services Department. Your ideas, input and constructive recommendations will be highly valued. Your responsibilities will include delivering exceptional customer service while engaging a diverse set of clients and their technology challenges. You will participate as a member of a technical product team, designed to optimize flexibility, creativity and productivity.

This position requires a highly motivated team player who enjoys learning and being part of a forward thinking and client service‑oriented culture.

• Exemplify WIN’s culture and values
• Provide excellent customer service to all clients (internal and external)
• Communicate technical information and instructions to customers
• Participate in ongoing cross‑training with team members
• Distribute client communication of all operational maintenance, outages, reporting, and on‑site work schedules
• Work with vendor support to provide troubleshooting of critical systems and software

• Use ticketing system and processes to promptly respond to customer requests, document activity, and track progress
• Execute SOPs for routine operational items (backups, updates, etc.)
• Create and maintain documentation for infrastructure, systems, and supported clients
• Participate in change management procedures to ensure established standards are followed and minimize disruption to customer environments
• Maintain inventory of licensing, equipment, and configurations
• Monitor internal and client infrastructure for potential problems and communicate issues

Proficiency in the support and maintenance of the essential technical areas below:

• Enterprise Desktop/Laptop Support including hardware and software troubleshooting methodologies

• Enterprise Networking practices including firewall functionality, VLAN, wireless configuration, and troubleshooting
• Server administration including Active Directory management, DNS management, email management, file permission management, software troubleshooting, and patching
• Enterprise security practices including modern…